Terms and Conditions
DEPOSIT: A 50% non-refundable deposit is required to hold your booking and character request. Your deposit is non-refundable. This deposit will be paid via PayPal invoice, payable via PayPal balance or debit/credit card. WE DO NOT ACCEPT PERSONAL CHECKS LESS THAN 1 WEEK OUT FROM YOUR PARTY. Your party time, date, and character is not guaranteed until payment of the deposit has cleared. Payment of the deposit indicates agreement to all terms and conditions listed.
BALANCE: The remaining balance of your party will be due the Monday before your party, unless other arrangements have been made with Fairy Dust Entertainment. Unpaid balances will have a $25 service charge added to the total, if not paid within this time frame without making necessary arrangements. WE DO NOT ACCEPT PERSONAL CHECKS LESS THAN 1 WEEK OUT FROM YOUR PARTY. *ABSOLUTELY NO REFUNDS AFTER PERFORMANCE IS COMPLETED*
PERFORMER INTERACTIONS: From the moment of arrival until departure, our performers will remain in character! Please refrain from referring to the performer by their birth given name, or asking questions about the costume or company. We would be happy to answer these questions after the party with no little eyes or ears nearby, or via phone, e-mail or Facebook! Please help us to keep the magic alive!
PARTY HOST: Most parties will include a party host. The party host will be there to help both the parent(s) and performer(s) set up and clean-up activities. While Fairy Dust Entertainment strives to have a host at every party, it is not always possible. You will be notified if a host will not be in attendance.
GRATUITY: Gratuity for the performers is by no means required, but if you feel the performers were exceptional in their work, it is always appreciated. (It is customary to tip 15%-20%)
SUBSTANCE USE: We do not allow smoking, alcohol, or the use of any other substance on the event premises while our performers are in attendance at a party. Any guest consuming or under the influence of any substance is the responsibility of the Party Host to follow the terms and conditions of the visit. Failure to comply will result in the character leaving the party immediately without a refund.
PETS/ANIMALS: For the protection of our performers and of our uniforms and gowns pets are to be leashed and away from the Character. This request pertains to potential animal allergies of our performers, in addition to the condition and quality of our costumes. The Party Host is responsible for any and all pets to be leashed or removed from the party space. We sincerely appreciate your compliance. Failure to comply can and/or will result in the character leaving the party immediately with full compensation from the client.
PERFORMER'S RIGHTS: If at any time a performer feels that they are in a threatening, hostile, unsafe, harmful, hazardous, or unsanitary environment that performer retains the right leave with full compensation from the client. The performer also has the right to refuse to perform services if the client is negligent, absent, disrespectful, or under the influence of any foreign substance.
**It is the Party Host's responsibility to ensure there is an adult in attendance with the children and the performer at all times.
PERFORMER SAFETY/WEATHER CONDITIONS: For the sake of our performers' safety and the maintenance of our equipment/gowns/wigs, we will not perform parties outdoors in temperatures below 50F or exceeding 95F. If there is any form of inclement weather (rain, hail, wind, snow, etc., with any level of severity) the client assumes full responsibility to find an indoor/alternate venue and notify Fairy Dust Entertainment with a minimum of 24 hours notice. If finding an indoor venue is for any reason not possible, a "rain date" may be scheduled on a date that our character schedule will allow. If no date can be settled upon, this contract shall become null and void, all deposit and balance payments shall be refunded, and Fairy Dust Entertainment as well as the person booking shall have no further legal recourse against each other.
**Our characters are based off of public domain characters. No copyright infringement intended.**